White glove operationsfor personal injury firms

Finch’s experienced legal team and proprietary AI run intake, investigation, claims, records, liens, demands & more. Start taking on more cases in 7 days.

Trusted by America’s fastest-growing personal injury firms
Michigan Auto Law
Thompson Law
Michael Kelly Injury Lawyers
Phillips Law Group
Pond Lehocky
Bader Law
Venardi Zurada
The Simon Law Group
TonaLaw
KRLG Injury Lawyers
National Advocates
Steele Adams Hosman
Campson & Campson
Eagle Team
Easton & Easton
Cordisco & Saile
Edward Law Group
Norden Leacox
Rizzi Law Group
Gray Law, LLC
Chandler · Volta
Colbert Law Firm
Kash Legal
KRW Lawyers
Miley Legal
Scarfone
The Roth Firm
James Alexander Law
Auto Injury Firm
Michigan Auto Law
Thompson Law
Michael Kelly Injury Lawyers
Phillips Law Group
Pond Lehocky
Bader Law
Venardi Zurada
The Simon Law Group
TonaLaw
KRLG Injury Lawyers
National Advocates
Steele Adams Hosman
Campson & Campson
Eagle Team
Easton & Easton
Cordisco & Saile
Edward Law Group
Norden Leacox
Rizzi Law Group
Gray Law, LLC
Chandler · Volta
Colbert Law Firm
Kash Legal
KRW Lawyers
Miley Legal
Scarfone
The Roth Firm
James Alexander Law
Auto Injury Firm
What is Finch

The operating layer for PI

We partner with firms to run their operations. People who know PI handle the work that needs a human. Our AI handles the stuff that eats at your day.

Most firms6 to 9 months
With Finch3 to 4 months
4 months
Faster than the typical firm

We run records, bills, and provider follow-up at the same time instead of one after another. Most firms take six to nine months to demand. We take three to four. That’s roughly four months of carrying cost off your books.

Most firms6 to 9 months
With Finch3 to 4 months
4 months
Faster than the typical firm

We run records, bills, and provider follow-up at the same time instead of one after another. Most firms take six to nine months to demand. We take three to four. That’s roughly four months of carrying cost off your books.

Most firms6 to 9 months
With Finch3 to 4 months
4 months
Faster than the typical firm

We run records, bills, and provider follow-up at the same time instead of one after another. Most firms take six to nine months to demand. We take three to four. That’s roughly four months of carrying cost off your books.

Our playbook

Intake to settlement, handled

No new software to learn. Finch’s US-based intake specialists, case managers, paralegals, demand writers & more are extensions of your firm.

Sign every viable lead, even after hours, on holidays, and on weekends. With 24/7 live, bilingual intake, every caller talks to a real person, gets qualified on the spot, and has a retainer in hand before they hang up. Our daily chase protocol keeps following up until they sign or tell us no.

99.8%
Answer rate
93%
Wanted-lead conversion
Daily
Chase protocol

One operator owns each client from sign-up through treatment. They know the providers, the appointments, and the records you’re waiting on, and they check in every two weeks so nothing stalls. The moment care wraps, the records are already on their way.

94 days
Median time to demand
90+%
Minimum policy limits tendered
Biweekly
Client touchpoints

Every provider requested, chased, and received without a per-record surcharge. We run a records desk in parallel with treatment, tracking status, flagging gaps, and assembling the full package in-house so the demand can go out the day care wraps.

14 days
Avg. time to records
80%
Received within 30 days
No fee
Per record. All included

Because we talk to your client every couple of weeks during treatment, the demand tells their whole story, not just what’s in the file. Full records and bills, a complete medical chronology, and a narrative reviewed by health professionals and the case manager who worked the case. Carriers get something they can’t easily pick apart.

48 hours
Records to demand
94%
First-pass complete
78%
Offer within 30 days

We handle the settlement from first offer to signed release, pushing every counteroffer and negotiating the liens down so more of the money ends up with your client instead of the providers.

7 days
Avg. provider resolution
43%
Avg. lien reduction
2.5×
On medical specials

When a case files, we go with it, drafting the complaint, building the full medical chronology, and turning written discovery around fast so your attorneys spend their time on strategy and depositions, not paperwork.

48 hours
Draft turnaround
Full
Filing → discovery coverage
Your team

The best operators in PIThe best operators in PI

People who’ve operated personal injury cases at scale, at the firms that do it best. Morgan & Morgan, The Advocates, Brandon J. Broderick & more.

Michelle Landazabal — Founding Paralegal
Michelle Landazabal
Founding Paralegal

Fourteen-plus years across plaintiff and defense PI firms. Trusted advocate for clients in English and Spanish; Finch’s founding paralegal.

In their words

Firms running on FinchFirms running on Finch

Free field guides

Pre-litigation, explained

How we actually run pre-litigation — the playbooks, checklists, and field notes our operators use every day. Free to read, whether you run on Finch or not.

Integrations

Our work, where you work

Track tasks, notes, documents, and more the same way you do with your team. Finch keeps your CMS and document storage up to date while we work.

  • Filevine
  • Litify
  • CASEpeer
  • SmartAdvocate
  • Clio
  • MyCase
  • CloudLex
  • Neos (Assembly)
  • Neostella
  • Smokeball
  • Jove
  • Dropbox
FAQ

Questions firms ask us

Finch is pre-litigation support for personal injury plaintiff firms. We handle the work from intake through demand — intake, case setup, insurance, medical records, treatment monitoring, and demand drafting — so your team can focus on generating cases and winning at litigation and trial.
Finch is managed, accountable, US-based staff paired with AI, not just added headcount or offshore labor. You get a dedicated case manager, defined SLAs, and full documentation in your own systems — with attorney oversight built in.
Pricing is per case and scales with volume and scope. Most firms don't know their true internal cost per case; when they run the math, Finch is typically well below the industry-average fully-loaded cost. We're happy to walk through the numbers for your firm.
No. Firms typically move their people up into oversight and quality-control roles while Finch handles the execution. Your team spends less time on records requests and follow-ups, more on higher-value work.
We're SOC 2 compliant with BAAs in place with our AI providers, and your client data isn't used to train external models. Clients and adjusters are never handled by AI.
Onboarding is typically about a week — CMS access, email, and phone setup. Most firms start with a small pilot (often one attorney’s caseload or a defined batch of cases) over a 30–45 day window before scaling.
Yes. Pilots are how most firms begin, with weekly check-ins during the pilot and the ability to pull cases back in-house at any time. There's no lock-in to test it.
We cover personal injury — primarily motor vehicle accidents, slips and falls, dog bites, and catastrophic injuries — across many states. Coverage is expanding, so reach out to confirm your state.
Yes, with some caveats. We prefer fresh cases for a pilot so we can show clean results, but we can take over active caseloads and will flag anything that needs attention on intake.
We work with plaintiff PI firms of a range of sizes and are happy to connect you directly with reference firms so you can hear about the experience firsthand.
You made it this far

We’d be stoked to talk

Our team is available whenever you are. One free consultation shows what Finch can unlock for your firm.

Finch — White Glove operations for personal injury firms